Last Updated: November 7, 2021

XR BLACK BOX, LLC (“we” or “us”) makes interactive products for personal entertainment. Collectively, we describe our products and services—including our websites, content, and software products—as our “Services.” This Privacy Policy explains how we treat information from or about our users, including how we collect, use, and share information in connection with our Services.

By visiting or using our Services, you consent to the practices described in this Privacy Policy. If you have questions about this Privacy Policy, please contact us at

Please be advised that your use of our Services may also be subject to additional privacy policies created by the software platform (the “Software Platform”) that you use to access our Services, which could include, without limitation, any of the following policies:

The Oculus Privacy Policy:

The Steam Privacy Policy Agreement:

The Google Privacy Policy:

The Samsung Privacy Policy:

I. What kind of information is collected?

Depending on which Services you use, we collect different kinds of information from or about you, such as:

Information You Give Us. We collect the information you give us when using our Services. For example:

When you start using our Services, we may gather the information that you provide to the applicable Software Platform in accordance with that Software Platform’s privacy policies.
If you buy something on or through our Services, we will connect you directly to our payment gateway. While we don’t have access to the information you provide for that transaction, we might serve as a conduit of that information through our Software Products and servers.
When you communicate with us, you may provide us with information that you voluntarily provide, like your email address.

Information Automatically Collected About You When You Use Our Services. We also collect information automatically when you use our Services. Depending on how you access and use our Services, we may collect information such as:

Information about your interactions with our Services, like the duration of a session;
Information about how you access our Services, including information about the type of device you’re using (such as a headset, PC, or mobile device), your browser or operating system, your Internet Protocol (“IP”) address, and certain device identifiers that may be unique to your device;
Information about the content or other apps installed on your device or provided through our Services;
Location information, which can be derived from information such as your device’s IP address and device settings;
Information about your physical movements and dimensions when you use a virtual reality headset; and
Information collected by third-party service providers and Software Platforms about you through the Services, as described elsewhere in this Privacy Policy.

Information from other sources. We may also receive additional information about you from third parties, including partners that provide us information that is publicly or commercially available, and may combine that information with the other information we collect about you.

II. How do we use the information?

We use the information to do a number of things that help us provide our Services to you and our partners. Here are some examples:

To provide our Services. We use the information we collect to provide you with the Services you use or request. For example, we use this information to:

Provide you with content, games, apps, and other experiences;
Create accounts and user profiles;
Communicate with you about our Services, including updates and new Services;
Enable user-to-user communications;
Provide technical support;
Notify you about updates to our Services;
Customize your experiences based on your online activities, including the content, games, apps, and other experiences you interact with; the other online services you use; and other information we collect; and
Improve and develop your experience.

We also use the information we collect to understand and improve our Services and to develop content for virtual reality, augmented reality, and mixed reality. For example, we may use the information to:

Solicit and analyze input and feedback about our Services;
Identify and address technical issues on our Services; and
Conduct and learn from research about the ways in which people use our Services.

To promote safety and security. We use the information we collect to help promote safety and security, such as by investigating suspicious activity or violations of our terms or policies and protecting our or others’ rights or property.

III. Who can get information about me?

Our Services help you engage with the content in virtual reality, augmented reality, and mixed reality, and others that interact with that content. To provide and support our Services, information we have about you may be shared in certain circumstances. Here is who can see information about you when you and others use our Services.

Public Information. Certain information you post to our servers or in a profile hosted by the applicable Software Platform, such as your username and avatar, will be public and visible to people on and potentially off our Services.

Service providers. We may share the information we collect with vendors, service providers, researchers, and other partners (including the applicable Software Platform), who work in partnership with us to support the Services (such as hosting our Services, analyzing the way people use our Services, providing customer service, or sending electronic communications for us).

Other parties in connection with certain business transactions. In the event that the ownership of XR BLACK BOX, LLC (or any portion of our assets) changes as a result of a merger, acquisition, or in the event of a bankruptcy, information from or about you or your device may be transferred to another company.

Consent. We may share information about you for any other purpose for which you give us your consent.

We may also share de-identified or aggregated data with others for any purpose. De-identified data means information where we have removed your name or contact information. Aggregate data is data that has been combined with other data so that it doesn’t identify any specific person.

Responding to legal requests and preventing harm. We may access, preserve and share information in response to a legal request (like a search warrant, court order, or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of Denmark where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud or other illegal activity; to protect us, our Services, you and others, including as part of investigations; or to prevent death or imminent bodily harm. Information we receive about you, including financial transaction data related to purchases made on or through our Services, may be accessed, processed, and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.

Third Parties that Provide Content, Marketing, or Functionality on Our Services. Some of the content, marketing, and functionality of our Services may be provided by third parties that are not affiliated with us. For example, we work with companies that help us understand how people use our Services.

Other companies may collect information on or through our Services to market to you on or off of our Services. These and other third parties may collect information about your use of our Services, including through the use of cookies, device IDs, local storage, pixels, and other technologies, and this information may be collected over time and combined with information collected on different websites and online services.

IV. Security

Please note that no data transmission or storage can be guaranteed to be 100% secure. As a result, while we strive to protect the information we maintain, we cannot guarantee or warrant the security of any information you disclose or transmit to our Services and cannot be responsible for the theft, destruction, or inadvertent disclosure of information.

V. International Users

We are based in Denmark, and, regardless of where you use our Services or otherwise provide information to us, the information may be transferred to and maintained on servers located in Denmark or other countries. Note that the laws, regulations, and standards of the country in which this information is stored may be different from your own country. By using our Services, you consent to this collection, transfer, storage, and processing of information to and in Denmark and other countries.

VI. Changes to this Privacy Policy

If we make changes to this Privacy Policy, we will provide notice of such changes as appropriate, such as by sending you an email notification to the address you’ve provided, providing notice through the Services, and/or updating the “Last Updated” date at the top of these Terms.

VII. Contacting Us; Data Access and Deletion

If you have any questions about this Privacy Policy, or if you would like to deactivate or delete your account or access data associated with it, please contact us at Content deleted from the Services may remain in backup copies and logs for a period of time.